07/03-Alec V.-PRO CHAT-PEI
3 info/security question
**If EMAIL/PHONE change:
-3 security information
-Asked for a GOV ID
**REGION CHANGE
-Date of Birth
-Complete name and address
**Additional hours
-3 security questions
OPENIING
Hello, this is Alec from ANGI services. I appreciate your effort on reaching us. No worries, I am more than happy to assist you.
VERIFICATION
May I confirm your date of birth please?
May I also confirm your email address and phone number?
May I have your date of birth, phone number and email address please?
** if change of email and phone: May I ask for a government ID please?
**If Region Change: May I have your date of birth, phone number and email address please?
HOLD
I would like to ask 3-5 minutes of your time in order for me to verify your account. Would that be fine?
May I place this chat on hold for 3-5 minutes, while I check the account?
GETTING BACK
Thank you for waiting, I have now verified your account and we can now proceed with your concern.
UNRESPONSIVE
Are we still connected?
I haven’t heard of you in a while, did I lose you?
Thanks for letting me know.
Stubborn
I believe I have explained everything here explicitly already. As much I want to prolong our chat but we have high volume to cater, I will be closing this chat to help others. If you have further concerns, you can always chat us again from 8:00 a.m. to 11:00 p.m. EST or email us at prosupport@angi.com. Have a great day.
LINKS
😁Alec James 😁 